Description SUMMARY: Serve as liaison between the client and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated, and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out. MINIMUM REQUIREMENTS: High school diploma/GED and two (2) years experience in customer-facing roles or construction. Must successfully complete a training program in four (4) to six (6) months. Preferred Special Skills, Knowledge, or Qualifications: Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Ability to understand and apply algebra and trigonometry formulas related to Company calculations. Ability to assume project leadership and communicate effectively with customers. Basic understanding of electrical theory, policies, procedures, and rates. Familiarity with customer construction standards and safety manuals. Effective communication and customer service skills. Working knowledge of construction standards and practices, Electric Service Requirement Manual (ESRM) specifications, extension policy provisions, service plan rates, and types of construction materials utilized. Fieldwork may constitute 50% or more of this job. MAJOR ACCOUNTABILITIES: 1) Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights, and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out. 2) Determine the best source of the Client's power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and requests of the customer. 3) Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decisions regarding the layout of the Client's facilities. Often, these decisions require consultation with our external customers and/or municipality liaison. 4) Evaluate the need to obtain easements from property owners and permits from municipal authorities; as necessary process through Company right of way to obtain required easement and permit documents. 5) Prepare work authorizations (WA) and job estimates. Determine and communicate customer charges required in advance of construction in accordance with the client's extension policy or Municipality agreements. Prepare and present invoices to customers and manage scheduling to ensure monies are collected before releasing jobs to crews. May prepare and communicate billing in compliance with Company policies and rates for street lighting and within the contractual limits of the Client and Municipality agreement. 6) Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews, or other related contractors. Conduct inspection(s) of the Client's facilities before and upon completion of construction to ensure compliance with Company and safety code requirements. 7) Troubleshoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office. 8) May set up new accounts in the Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate Copmany facilities; field inspect new accounts; ensure the information in CC&B is updated appropriately. Update related databases and close out the project upon completion. This position is at the Surprise Service Center but has the potential to float between the Surprise, Deer Valley, and Paradise Valley Service Centers. Skills Customer Support, Help desk support, Help desk, Organizational and leadership skills, Customer service, Customer service oriented Top Skills Details • Someone who has gone on job sites to meet with customers • For example, someone who has worked for a plumbing, roofing, or utilities-related company and had to talk to customers about their service and/or installations. • Customer service piece is huge – the leader is looking for this experience on resumes. For example, experience working with their customers at job/installation sites. • Strong soft skills, detail-oriented, and organized • Entry-level project management skills are helpful: time management, scheduling, when and how to prioritize workload. • The essence of basic electricity is a plus - how is it generated (from generation to meter) • This is easily taught and most people can get a good understanding of it through the training for this role Additional Skills & Qualifications The position will initially be based out of the Surprise Service Center. However, if needs change, this individual may need to move to either our Deer Valley or Paradise Valleydock. The individual will only ever be based out of one location at a time – if they do need to move to another Service Center, then that would become their new home base. • Role will be fully onsite- *DRIVING ROLE* • Hours will be M-F, 6am-2:30pm • Will require driving a company vehicle to job sites and for customer meetings out in the field • 12-month contract with the possibility of extension Experience Level Expert Level Pay and Benefits The pay range for this position is $20.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Surprise,AZ. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.