Service Coordinator **Harris Golf Cars** 1 Positions ID: 61711 Posted On 02/12/2025 **Job Overview** **Voted one of the Best Places to Work in Dubuque in 2023 and 2024!** Service Coordinator (Dubuque) **Job Summary:** The Service Coordinator is responsible for assisting customers with their golf car service needs. This includes managing the entire process from scheduling to billing. **Responsibilities:** + Engage with and assist customers in a professional, friendly and timely manner on the phone, in-person and email + Utilize company CRM and detailed note taking to track customer interactions + Identify opportunities for increase sales and service opportunities + Create work orders with complete and accurate information + Determine work order requirements and priorities; communicate needs with parts and service managers + Process warranty claims if needed + Manage customer billing in a timely and accurate manner + Schedule pick up and delivery of golf cars, both sold and serviced + Tag, inspect, bill and collect payment for services prior to returning golf cars to customers + Build and maintain relationships with customers, respond to customer communications in a timely manner + Inspect new golf cars and equipment as they arrive and report any issues + Drive company provided truck and trailer as needed + Maintain cleanliness and safety of all work space and equipment + Report to manager, promptly, any issues with equipment, deliveries, violations, incidents or accidents + Review, identify and implement process improvements to enhance the customer experience an improve efficiency + Manage the daily updates of service board + Additional duties as assigned **Requirements:** + High school diploma or general education degree (GED) required + Driver’s license with suitable driving history + 1-3 years of customer service/scheduling/billing preferred + Experience utilizing a management software + Proficient in Microsoft Office + Adherence to all policies and procedures of Harris Golf Cars and state/local laws **Physical Demands:** While performing the duties of this job, the employee is frequently required to sit, crouch, stoop, kneel, climb, crawl, walk, stand, talk, hear, use hands and fingers for keyboarding, drive and lift and/or move up to 85lbs. **Other Details:** **Job type:** Full-time, nonexempt **Reports to:** Branch Manager **Pay Rate:** $20-$24/hr. **Expected hours:** 7 am to 5 pm, Monday through Friday **Benefits:** Health insurance with an HSA match, 401k, short/long term disability, $15,000 company paid life insurance policy, and paid time off _Harris Golf Cars is an equal opportunity employer. All employment offers are contingent upon the completion of a satisfactory background check, drug test and motor vehicle record driving check._ Primary Contact 1699564974084 Sydney Anderson Human Resources Generalist, 563-538-6653 Phone Phone Phone Fax sanderson@harrisgolfcars.com Email False True True **Job Details** Categories Automotive Sales/Service Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Pay/Salary $20-24/hr. Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays **Qualifications** Education High School/GED Experience 1-2 Years Company ID 1060 Job REQ # \# Positions 1 Start Date 20250212 End Date 20250228 Featured Job TH Ad 0 TH Comments **Similar Jobs** GREENHOUSE PROJECT COORDINATOR Engineering Services and Products Company Mobile Service Technician – Dyersville, IA Victory Ford Accounting HR Coordinator Sedona Staffing Services Customer Service Sedona Staffing Services Services Technician - Tire Repair Sedona Staffing Services Service Technician Sedona Staffing Services Automotive Service Technician or Mechanic Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Service Advisor Express Employment Professionals Service Technician Dubuque Fire Equipment **Share this Job** Harris Golf Cars **About the Company** **_We are proud to be named the 2023 and 2024 Best Places to Work in Dubuque!_** Harris Golf Cars is a family-owned business that has grown to be one of the largest Yamaha dealers in the United States. With our 45 years of industry experience, we strive daily to provide not only the best golf cars in the market, but we want to provide a level of customer service that surpasses our customer’s expectations. We are passionate about our business and are looking for someone equally as passionate. We work closely together to make our business successful but to also make one another a success. We actively pursue incremental improvements that are proven to enhance our performance but also build a culture of positivity and integrity. By fostering a collaborative community among our team, we create a working family whose purpose is growth, support and success as a team.