Job Title Service Coordinator/Customer Quality Analyst Job Description We are seeking a detail-oriented and proactive Customer Complaint Resolution Specialist to manage the end-to-end process of customer complaints related to product quality. This role involves initial investigation, cross-functional collaboration, and maintaining comprehensive records to ensure the timely and effective resolution of complaints. Responsibilities + Manage the end-to-end process of customer complaints related to product quality, from initial receipt to final resolution. + Perform initial investigations, including inventory checks, product data review, process and test data analysis, and review of retains. + Collaborate cross-functionally with Customer Support, Sales, Manufacturing, Quality, Engineering, and R&D teams to investigate and analyze the root causes of customer complaints. + Maintain accurate and comprehensive records of all customer complaints and their resolutions. + Enter complaint data into the quality database. + Correspond with customers regarding CAPAs (Corrective and Preventive Actions). + Inspect and assign dispositions to returned products. + Prepare certificates of conformance, certificates of analysis, and other required inspection documentation as a backup, ensuring accuracy and timeliness. Skills and Qualifications Required + Minimum of 3 years of experience in quality, manufacturing, or office environments. + Excellent organizational skills. + Understanding of quality assurance principles. + Effective communication and interpersonal skills for cross-department collaboration and customer communication. + Proficiency in data entry and data analysis tools and software. Pay and Benefits The pay range for this position is $25.00 - $26.85/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Weyauwega,WI. Application Deadline This position is anticipated to close on Mar 18, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.