Hiring a Service Coordinator PLEASE EMAIL ME: JCALDERONHER@ACTALENTSERVICES. COM We are seeking a highly organized and proactive Service Coordinator with over 2 years of dispatch or customer service and operations experience. The ideal candidate will be proficient with Microsoft Office and capable of managing the daily schedules of Service and Maintenance Technicians to maximize efficiency and customer satisfaction. BIG THING: 2+years of dispatch experience OR operational experience LOCATION: NEW HYDE PARK, NY ** Contract to Hire role ** Responsibilities + Manage the Service and Maintenance Technicians' daily schedules to maximize results. + Set the dispatch board and assign technicians for service calls. + Ensure all service calls are properly completed through the technician debrief process. + Maintain the on-call schedule for service technicians. + Maintain the customer database with current information. + Provide and report clear, concise communications with department managers, employees, and customers. + Keep customers informed about the company schedule and requested lead times. + Handle customer complaints and issues, ensuring satisfactory resolutions. + Communicate regularly with the Service Manager to resolve questions, concerns, or issues. + Meet or exceed all assigned financial goals. + Implement company best practices within the department promptly. + Assist the Service Manager in developing departmental goals that align with company goals. + Understand how department performance impacts the company's financial and KPI results. + Provide constant positive coaching and feedback to team members. + Report relevant information, reports, and data to the Management Team as required. + Report any safety, compliance, or legal issues directly to the Service Manager. + Participate in company meetings, hold regular CSR department meetings, and contribute to company planning. Essential Skills + 2+ years of dispatch or customer service and operations experience. + Proficiency with Microsoft Office. + Dispatching experience. + Customer service experience. + HVAC product and service knowledge. + Excellent organizational and communication skills. + Ability to understand and offer solutions to customers. + Capability of multi-tasking and managing multiple projects. Additional Skills & Qualifications + Experience in data entry. + Administrative support skills. + Experience with scheduling appointments and quoting service calls. Work Environment This position operates in an office environment. Employees can expect competitive compensation, opportunities for overtime, bonuses/spiffs, contributions to retirement plans, health/dental and vision insurance, paid vacation and holidays, and paid in-house/outside training. Employees are recognized for their accomplishments through internal advancement opportunities and can maintain a work-life balance. Enjoy free lunches and participate in group outings. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.