Include the following. Other duties will likely be assigned.

 

Monitor personnel or equipment locations and utilization to coordinate service and schedules. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. Oversee all communications within specifically assigned territories. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Communicate with customers (email & phone) and create detailed work orders of the service requested. Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower. Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work. Primary contact between the customer and the service department (account managers, service manager, technicians, and billing). Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (billing). Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower. Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for. Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed. Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly. Escalate critical and/or sensitive issues to the Superintendent with recommendation for resolution. Comply with all Company operating policies, procedures, and safety programs as established. Perform additional assignments as required by the needs of the company or as directed by executives.