Coordinates winter groups, bus tours, weddings, and special events that include overnight lodging. Some weekend shifts required. 

Contacts group leaders and provides them with information regarding their reservations, security deposits, rooming lists, special needs, and final billing.

Processes group information into computer system. Creates documents, such as itineraries, and rooming list.

Answers calls from group leaders and guests to respond to any questions and book reservations for group room blocks.

Assists in group check-in/check-out. Greets groups, handles all problems/situations that may arise.

Manages rooms to ensure group satisfaction and maximize margin.

Provides awareness to departments on group events assigned. Coordinates interdepartmental group arrangements or group impact on a particular department. Coordinates special group needs with outside vendors.

Receives calls qualifying for potential group business and directs those to the appropriate sales staff.

Assists in planning operational systems to aid in efficiency and enhance guest service.