Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.  They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change. 

JOB DUTIESMaintain and coordinate a caseload of clients enrolled in Medicaid programsCoordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirementsAssist with daily intake and referral processes to ensure positive business growth and developmentPromote cohesiveness in the office environmentSupport day-to-day operations and client advocacyAbility to meet position requirements with little direct oversightCollaborate with stakeholders regarding the delivery of servicesEffective written and verbal communicatorComply with applicable legal requirements, standards, policies, and proceduresDemonstrate dependabilityDemonstrate effective problem-solving and decision-making skillsExhibit computer efficiencyHandle complex service programs and special projectsMarket services to referral sources as neededMaintain necessary skills and knowledge to coordinate workflowParticipate in professional development and training activitiesPrioritize and multitask effectivelyProvide excellent customer service to internal and external clientsRepresent the company at stakeholder meetings, health fairs, and provider fairsEnroll clients and employees in services, web portal, and EVV systems as neededConduct necessary client assessments and home visits as requiredAnswer and make phone calls and occasional video callsOther duties as assigned 
QUALIFICATIONSBachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred1 year of previous experience working with individuals with disabilities or the elderly preferredCombination of education and experienceBilingual in Spanish is preferredThis is a hybrid role and the employee must provide their own reliable Internet serviceThis is a driving role and the employee must have a valid driver's license
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.