Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
Service Coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They assist members and caregivers to ensure proper service utilization including accurate pay processing. Service coordinators are the primary individuals our members utilize when onboarding new caregivers through Self Directed Services.
JOB DUTIES
Work directly with a caseload of clients enrolled in Medicaid programs
Assist in coordinating the onboarding of new caregivers per State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
Promote cohesiveness in the office environment
Assist caregivers and members to ensure accurate payroll. This may include reviewing reports and previous time records.
Support day-to-day operations and client advocacy
Ability to meet position requirements while working within a hybrid work environment
Collaborate with stakeholders regarding the delivery of services
Effective written and verbal communicator
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency with basic computer usage and independent troubleshooting.
Handle complex service programs and special projects
Market services to referral sources as needed
Maintain necessary skills and knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to our members, caregivers, and payers
Represent the company at stakeholder meetings, health fairs, and provider fairs
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits as required
Bilingual preferred in various locations
Answer and make phone calls
Attend in-person training and company meetings as needed
Participate in video conferences as needed to meet member and business needs.
Other duties as assigned
QUALIFICATIONS
Secondary education in any field preferred
Previous experience working with individuals with disabilities or the elderly preferred
A combination of education and experience can be used to fulfill this role
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.