Do you thrive in a dynamic environment where organization and communication are paramount? Are you comfortable juggling multiple tasks and ensuring smooth project flow? If so, our Service Coordinator role might be the perfect fit for you! We have been building, installing, and servicing cranes for more than 64 years. We continue to grow our business and reach new customers, and now we need to add a Service Coordinator in our Little Rock, AR branch. Keep reading to get a feel for what we need and what you bring to help us grow. **In this role, you'll play a pivotal role in ensuring our service operations run like a well-oiled machine.** Your responsibilities will encompass a diverse range of activities, including: + **Scheduling Expertise:** You'll meticulously manage customer appointments, assign technicians to jobs, and provide all necessary details for successful service delivery. + **Technical Proficiency:** Demonstrating a strong understanding of computer/software systems, you'll source and order parts and equipment, track deliveries, and maintain optimal inventory levels. + **Communication Champion:** You'll be the primary point of contact for both internal and external stakeholders. This includes fielding customer and vendor inquiries, ensuring clear communication, and keeping everyone on both sides informed. + **Organizational Acumen:** Maintaining meticulous job files, handling shipping and receiving with precision, and ensuring complete documentation for accurate billing will be your forte. **To excel in this role, you'll possess:** + **Solid Manpower Scheduling Experience:** Prior experience managing service schedules and technician assignments in an industrial setting is highly desired. + **Computer and Systems Savvy:** Proficiency in Microsoft Excel and a strong understanding of CRM, inventory, or ERP systems will be a distinct advantage. + **Cloud-Based Collaboration:** You'll navigate cloud-based storage solutions (like Google Drive) with ease, ensuring efficient folder and document creation, management, and accessibility. + **Independent and Proactive:** Self-motivated and eager to take ownership of processes, you'll thrive in a fast-paced environment with minimal supervision. + **Adaptable and Multifaceted:** Comfortable shifting gears between the office and shop settings, you'll demonstrate a keen ability to handle diverse tasks and situations. **Responsibilities** + **Scheduling** – work with customers for service and repair work timing and assign technicians on jobs and provide all required details. + **Parts ordering** – computer and phone based to source, price, and order parts for service jobs or from inspection quotes. + **Parts tracking** – once ordered, track the delivery of parts and stage them for technicians to take to jobsites. + **Equipment ordering** – computer and phone based to source, price, and order equipment for service jobs or installation jobs. + **Equipment tracking** – once ordered, track the delivery and return of equipment to/from jobsites. + **Shipping and receiving** paperwork completion – computer-based completion for pickup. + **Ship and receive packages -** onsite availability to accept inbound deliveries and ensure outbound pickup is completed. + **Job file upkeep** – collecting and filing of orders, receipts, confirmations, POs, etc. to make sure job files are complete when ready to close and bill. + **Inbound and outbound phone and email contact** – answer incoming requests for service and breakdowns, confirming with customers equipment they provide, confirmation of onsite work schedule for techs, etc. + **Shop/Office coverage** – maintain inventory of required inhouse parts or materials, forklift loading/unloading, tracking of branch-based repair work, answering incoming phone calls, etc. + **Closing jobs** – closing jobs in system and prepping online job folders for billing. **Skills and Experience** + Manpower scheduling experience in a service environment. + An emphasis on computer and systems skills. + Good with Excel and if they have used CRM, inventory, or ERP systems that understanding will go a long way. + Solid with Google Drive (or other cloud-based networks) and creating and using online folders to store and track documents. + Someone who is self-motivated and eager to take ownership of processes as they will be operating on their own. + Someone comfortable moving between office and shop environments. **We are an equal opportunity employer** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Pay Details:** $55,000.00 to $70,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance