Service Coordinator - Marine Service PAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Project Execution Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.The work model for the role is: OnsiteThis role is contributing to the Process Automation Marine & Ports division.You will be mainly accountable for:•\tAssessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.•\tTracking completion of service visits and ensuring all documentation are completed in a timely manner.•\tMaintaining and monitoring competency and certification database.•\tCollaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.Our team dynamicsYou will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

High School Diploma or GED and 8 years' marine industry, electrical engineering, or diesel engine experience OR Associate degree and 4 years' marine industry, electrical engineering, or diesel engine experience OR Bachelors' degree and 2 years' marine industry, electrical engineering, or diesel engine experience.Technical background with Engineering degree preferred.Ability to negotiate, persuade and influence in relation with our customers and shipyards.Excellent presentation design and delivery skills as well as ability to drive programs, manage service jobs and review technically complex service reports.Experience with the cruise industry and/or oil and gas offshore industry preferred.3+ years’ experience in Service business related to Marine industry, or Electrical Engineering preferred.3+ years’ experience in SAP tracking service orders, purchase orders and working time preferred.High awareness of safety and quality in relation to the projects in the field.Excellent oral and written communication skills in English.Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.myBenefitsABB.com