Job Purpose and Summary

For this position, which has been designated for our disabled workforce, it is required by law that candidates eligible for consideration must possess a disability report documenting at least a 40% disability, as well as registration with İŞKUR (Turkish Employment Agency).Role is responsible for administering, monitoring, and supporting the delivery of defined tasks linked to predefined processes and Turnaround Times (TATs) within the Service and Support Department.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. Ensuring that requests from existing customer communication channels (phone, email, related software, etc.) are met and resolved according to the determined processes.Ensuring that the records of complaints and feedback from customers are entered into the predefined platform and resolved according to Turnaround Times (TAT).Managing the consumables order process and fulfilling the relevant orders in line with the predefined criteria and targets.Creating and processing the relevant consumable offers in line with requests from customers.Creating and classifying consumables return invoices when required.Operating the process to ensure that returned consumables are entered into the determined stock with the status information.Ensuring the control of non-existent stocks by making necessary communications with planning and logistics and operating the process for the supply of missing materials.Collecting consumables requests for specific product models.Ensuring the follow-up of the proactive customer list.Creating periodic business reports and sharing them with the service and support management team.Creating daily, weekly, and monthly consolidated complaint reports and sharing them with the related parties.Realizing and regularly following up on the assigned targets.Creating process maps for the processes carried out within the unit.

What we ask

University graduatePreferably, relevant service-related and/or logistics experienceExcellent command of MS Office (Word, Excel, PowerPoint)Basic English proficiency

You will need

Excellent organizational skillsAccuracy and attention to detailExcellent communicatorExcellent interpersonal skills at all levelsEager to learn and improve

Further Information

Hybrid Working – 2 days from the office. We have adopted a hybrid working style for our employees to encourage work-life      balance. Diversity – We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that      reflects the communities we serve.         Health & Wellbeing - Partnership with a wellness business partner to support our employees’ wellbeing with the opportunity to      have sessions with private fitness trainers, psychologists, and dietitians.   Assertive leave types – We are based on Kyosei philosophy which is living and working together for the common good. By adhering to this our employees have meaningful leave rights to support the common good and employees' mental health. 

-        First-Year at Canon Leave – Your first year with us? We give you the chance to take a 15-day long break to explore, recharge, and thrive in your new adventure!

-        Social Friday Leave – We provide an early weekend! Embrace the weekend vibes with our Social Friday Leave right because work-hard should always come with play-hard.

-        Birthday Leave – Don’t just celebrate with cake, take the day off too! Enjoy a bonus day of leave to make your birthday extra special!

-        Volunteer Leave – Join us in our Kyosei philosophy and make a difference! You have volunteer leave to live, work, and give back together for the common good.

-        Graduation & Report Card Day Leave – Honoring your kid's milestones is important to us. We give you this Leave to attend graduations and cherish those report card days, making memories that last a lifetime!

-        First Day of School Leave – Take this chance to be there for your little ones as they embark on a school journey!

-        Paid Maternity Leave – We always provide the best conditions for our employees! Enjoy additional paid maternity leave right as we celebrate the newest addition to your family.

-        Paid Paternity Leave – Dads, we did not forget about you! Take the Paid Paternity Leave and bond with your bundle of joy because parenting is a team effort, and we've got your back!

-        Paid Military Service Leave – Stay ready to protect our country while we continue to support you with paid military service leave.

Some other Benefits – Canon Awards, Discount on Canon products, Health Insurances, Special Day Gifts etc.

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability,  encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.