General Information

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Country United States Department Service Delivery Date Friday, September 6, 2024 Working time Full-time Ref# 20033978 Job Level Executive Manager Job Type Experienced Job Field Service Delivery Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 73,440 Annual Base Salary Maximum 146,880 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose:

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers.  Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.The purpose will vary according to the type of role:SBU - Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).Operations  - Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.Account Management - Partners with client(s) to provide product/service solutions, problem resolution and to develop new business

Scope:

Adapts departmental plans and priorities to address resource and operational challengesRequires in-depth knowledge and experienceDecisions are guided by policies, procedures and business plan; receives guidance from managerGenerally domestic accountability

Primary Responsibilities:

The main responsibilities will vary according to the type of role:

SBU:

Acts as the principal client contact, managing the relationship to ensure customer satisfactionDirects and manages the daily operations of one or more SBU’sHas profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.Develops budget estimates and manages project/contract to meet revenue and cost projectionsDetermines resource allocation levels to meet project/contract commitmentsReviews and resolves issues affecting Company compliance, legal requirements and client objectives

Operations:

Establishes operational objectives and work plans, and delegates assignments to subordinate managers.Develops systems and services that support Xerox Services and business unit needs; provides leadership and focus in area of expertise.Responsible for achieving measurable results on time and on budget.Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.Prepares related reports and audits current procedures to monitor efficiency of operations.Ensures that business practices are performed in accordance with Xerox Services policy, procedure and applicable federal, state, and local laws and regulations

Account Management:

Oversees and manages aspects of the client engagement, i.e. the sales/marketing efforts for new business developmentPartners with client’s team during budget development and problem resolutionMaintains and enhances existing client relationships and ensures customer satisfactionAnalyzes client’s needs and makes recommendations of additional product/services offered by Xerox ServicesPartners with senior staff in developing and marketing new client programs/services as requiredAnalyzes workflow and assignments to ensure efficient and cost-effective operations; develops/implements process and service improvements as neededProvides regular updates to senior management regarding client issues, budgets, etc.
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