Job Description

Agilent is dedicated to inspiring and supporting discoveries that enhance the quality of life. We empower life science, diagnostic, and applied market laboratories worldwide with cutting-edge instruments, services, consumables, applications, and expertise. By providing the tools and insights our customers need, we enable them to focus on what matters most: positively impacting the world. For more information, visit www.agilent.com.

Key Responsibilities
To succeed in this role, you will be responsible for:

Leading a team of engineers to deliver outstanding customer outcomes.Meeting district financial and operational goals.Recruiting, training, and mentoring field service engineers.Collaborating with your team to improve key performance metrics, including utilization, response time, downtime, and first-visit resolution.Supporting business development through lead generation objectives.Partnering cross-functionally with Service, Sales, Scheduling, Contracts, and Technical Support teams.Conducting annual performance reviews to foster growth and development.Planning, evaluating, and optimizing operations to drive efficiency and cost-effectiveness.Ensuring compliance with regulatory and quality standards for all products and services.Upholding company policies and procedures.Managing customer escalations effectively and efficiently.

Job Requirements
To qualify for this role, you must meet Agilent’s approved customer/vendor credentialing requirements for site access unless restricted by law. These requirements can vary depending on the customer or vendor. They may include post-employment background checks, drug testing, vaccinations, fingerprinting, proof of valid identification, and/or participation in customer-specific substance abuse programs. Your consent to participate in these screenings is mandatory for this position.

Qualifications

Bachelor’s or Master’s Degree or University Degree or equivalent.

Directly relevant experience as a manager, supervisor, and/or individual contributor.

Experience working in or managing a service-related business.

5 years of experience working in a service-related business.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Option to Work RemoteYes

Travel Required50% of the Time

ShiftDay

DurationNo End Date

Job FunctionServices & Support