**Overview** **_**This position is contingent upon award of contract**_** SOS International LLC (SOSi) is seeking a highly qualified **Service Delivery Manager** to join a program providing critical network operations and maintenance services for our government customer. The ideal candidate will have proven experience supporting Command, Control, Communications, Computers, & Intelligence (C4I) IT systems and services. **Essential Job Duties** + Responsible for ensuring the timely process through which problems are controlled, including problem recognition, research, isolation, resolution and follow-up steps. + Requires experience and understanding of MIS environment. + Ability to resolve complex problems immediately, while more complex problems are assigned to second level support or supervisor. + Ability to utilize problem management database and help desk system. + Provide guidance/training for less experienced personnel. + Other duties as assigned. **Minimum Requirements** + Active DoD Secret clearance + BA/BS Degree in information technology or related discipline. + Twelve (12) or more years in the field or related area; at least three (3) years of experience working in South Korea. **Preferred Qualifications** + Master's degree with eight (8) years of experience. **Work Environment** + Working conditions are normal for an office environment. + Fast paced, deadline-oriented environment. + May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).