Columbus, OH, USA
4 days ago
Service Delivery Manager
Description

The colleague will be the primary liaison between the Line of Business and the Development/Implementation Teams. Working independently, the colleague is capable of leading by role or influence, as well as fulfilling or supporting many different roles on an iterative software development team including project manager, continuous improvement consultant, quality analyst, business analyst, or functional analyst. The primary responsibilities of this role include working with LOB stakeholders to understand their business and technical requirements, building and managing the product backlog (projects & enhancements), and successfully leading projects through their respective life-cycles.

Skills Needed:

Deep BSA skills with ability to work on complex, highly visible projectsTechnical background with knowledge of how systems are integrated  (APIs, Schedulers, etc)Project or Program manager experienceExperience in all phases of product, software, and testing lifecyclesAble to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needsSkilled at defining and documenting business and functional requirements for ongoing system enhancement initiatives in iterative software development environmentsStrong investigative, analytical and interpersonal communication skills, with the ability to work independently or as part of a teamStrong knowledge in software delivery: Waterfall, Agile/Iterative, and/or ScrumKnowledge in Continuous Improvement (CI) methodologiesAble to proactively identify risks, and drive action to prioritize, mitigate, and resolve issuesFamiliarity with all types of technical documentation (process maps, BRDs, system diagrams, user experience, application maps, test plans, use cases, test cases, etc.)Strong organizational skills and the ability to manage a vast array of information

Tools Utilized

IBM BlueworksLive   (Process Modeling Tool)MicroSoft Office ProductsServiceNow PPM   (Project Management)MicroSoft Azure   (Test and Defect Tracking)MicroSoft Project   (Project Planning)

Basic Requirements

Bachelor’s Degree in a Technology Field7-10 years experience in BSA/Project Management


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

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