MUMBAI, MAHARASHTRA, India
59 days ago
Service Delivery Manager

Job Description

Key Deliverables

• Customer engagement & communication

• Project kick off meeting/call with Customer 

• Resolution of customer dependencies 

• Share Project Plan with the customer

• e2e tracking & monitoring of project delivery

• Proactive & timely project status update to the customer

• Project Stage tracking & ensure timely delivery

• Project follow ups, escalations and constraint resolution

• Delivery of third party media/bandwidth

• Customer CPE integration & testing

• Schedule planned activities with the customers

• Accelerate & Maximize revenue by faster deployment of project

 

Skills Required

• Good understanding of project management concepts and methodology 

• Excellent relationship management with customer, cross-functional team

• Good written and verbal communication skills

• Good understanding of products, services

• Good planning & execution skills 

• Can do attitude & problem solving skills

• Quick thinking & analytical ability

• Process orientation and eye for detail 

• Result Orientation

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