Job Description A client of Insight Global, a leading Managed Service Provider, is seeking a skilled Service Delivery Manager. The role involves leading a team of engineers, managing ITIL change processes, handling multiple projects in large environments, and being an expert in technologies, vulnerability management, and incident response. Key responsibilities include ensuring excellent communication, maintaining client relationships, monitoring service metrics, and implementing improvements. This person will need to have the ability to commute onsite to their clients at least 1x a month! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Minimum of 5 years of experience in a Service Delivery Manager role. Proven experience leading a team of engineers in the engineering/IT industry. Extensive ITIL change management experience, including participation in Change Advisory Boards. Experience managing environments with 500 or more users and handling 4-5 projects simultaneously. Excellent written and verbal communication skills. Subject matter expertise in technologies, vulnerability management, and incident response. Strong problem-solving skills and the ability to work under pressure. Ability to build and maintain strong client relationships. Chicago SDM - HAS BANKING EXPERIENCE New York SDM - Legal Experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.