Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview Team Manager/Senior Team is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department. Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits. How you'll make an impact Team Management: Recruit, hire, and train team of HR Representatives Provide ongoing coaching, mentoring, and development to team members. Manage performance reviews and evaluations. Motivate and inspire the team to achieve high levels of performance Operational Management: Develop and implement policies, procedures, and standards for the HR Support Monitor and analyze key performance indicators (KPIs) to assess department performance. Identify areas for improvement and implement changes to enhance efficiency and effectiveness. Allocation of Resources based on priorities and peak seasons Customer Service: Ensure that the HR Support provides exceptional customer service to employees and applicants. Develop and implement strategies to improve customer satisfaction. Resolve escalated customer complaints and issues. Process Improvement: Continuously review and improve HR processes and systems. Identify opportunities for automation and implement technology solutions. Collaborate with other HR departments to streamline processes and reduce redundancies. Compliance: Ensure compliance with all relevant HR laws and regulations. Conduct regular audits and reviews to identify and address compliance risks. Strong understanding of HR policies, procedures, and best practices About you Leadership: Ability to inspire and motivate a team to achieve high performance. Strategic thinking: Ability to develop and implement long-term plans and strategies. Customer service focus: Commitment to providing excellent customer service. Problem-solving: Ability to identify and resolve complex issues effectively. Communication skills: Ability to communicate clearly and concisely, both verbally and in writing. Proficiency in MS Office applications HR Tech Experience preferred. Proven experience in project management, preferably in a fast-paced environment Excellent organizational and time-management skills, with the ability to prioritize tasks effectively. Strong interpersonal and communication skills, with the ability to work effectively with team members onshore and offshore and stakeholders at all levels. Bachelor of Degree. Graduation in Business Management is added advantage and Project Management experience is must. Licenses\Certificates : Project Management, Lean/Six Sigma – Added Advantage. 10+ Years of Relevant Work Experience. Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.