The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

 

YOUR TASKSCreate deliveries daily and monitor order processing.Monitor stock availability to ensure timely order clearance.Support account and purchasing team to troubleshoot order issues.Communicate with customers on order status and expected delivery dates.Coordinate return shipments (e.g., create return labels).Prepare and maintain status reports for client, management, and internal communications.Oversee customer accounts to ensure SLAs are met.Manage inventory updates, promotional planning, customer return cases, and inbound planning.Assist the Account Manager in providing data, advice, and resolving problems.Work closely with operations to ensure program requirements are met.Participate in business reviews with the customer.Continuous involvement and support with departmental process improvementsAbide by all company safety and hygiene regulationsAny additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environmentThis job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

 

YOUR PROFILE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

At least two years of Customer Service Experience At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required High School Diploma or equivalentMust display initiative and flexibility to work in a fast-paced, changing environment

Preferred Qualifications / Skills: 

College degree Microsoft Office experience in PowerPoint and Power BI3PL, Supply Chain, Logistics or similar experience preferredEcommerce experience preferredSAP knowledgeProject management experienceStrong organizational skillsSolid analytical abilityStrong verbal and written communication skillsEffective management of time and multi-taskingAbility to work independently and with othersWE OFFER

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities.