Job Description SummaryService Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey & Central Asia.

About GE HealthCare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Job DescriptionKey responsibilities:Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issuesDriving operational excellence on the service delivery processes under responsibilityDispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operationsMonitoring and closely following up down systems and hot issues until resolution and customer satisfactionDriving data analysis and business case development for key projectsDeveloping productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of serviceAchieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basis

Qualifications:Bachelor’s DegreeExperience or familiarity with process management and/or continuous improvementStrong analytical and quantitative skillsExperience on statistical and/or data management toolsProven ability to meet deadlines in a fast-paced changing environmentExcellent planning, prioritization and organizational skillsExcellent interpersonal and verbal & written communication skillsDemonstrated collaboration, negotiation and conflict resolution skillsAnalytical, problem solving & root-cause analysis skillsPreferred Qualifications:Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and toolsKnowledge of ISO 13485 and CE Mark requirementsSkillsProcess ManagementCustomer ServiceCommunication skillsNegotiation skillsPlanning skills

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

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Additional Information

Relocation Assistance Provided: No