Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.Performs weekly close process to ensure accurate posting of timecard transactions.Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.Run nightly revenue process.Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.Escalates issues and recommends resolutions to the Team Lead in a timely manner.May support junior members of the team in addressing routine issues within the assigned processes.Maintains the SOP/DTP of current processes and incorporates documentation updates as required.Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.Participates in audit-related activities.Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.Performs ad hoc tasks as requested or assigned.

 

Qualifications

Minimum Requirements

Bachelor’s degree or at least 4 years of relevant work experienceAdvanced proficiency in MS Office toolsAdvanced working knowledge and understanding of Timekeeping processes and procedures.Experience in stakeholder and client management is an advantage.Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred.Advanced knowledge in HR systems, preferably Oracle, ADP, and ServiceNow.

Additional InformationAbility to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.