About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader

Performs needs analysis and prioritization, feasibility and business impact assessments for major Digital Transformation requests and initiatives

Typically manages overall life cycle of one or more technology solutions

Manages global, strategic high-risk programs involving complex cross-program interlock

Main responsibility is to design service solutions associated with software and hardware products; Responsible for ensuring effective serviceability for a variety of products and modules

Mentor other Service Design Consultants and actively work to improve the Service Design Process

Main focus areas are the reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance

Position will be responsible for defining the service philosophy for the products, establishing the cost factors associated with the service and proactively monitoring the performance of the products in the field

Position will also have responsibility for asset performance of the products parts including the recommended spare parts list, initial parts provisioning, and new buy spend and inventory levels

Define, sponsor and prioritize NCR Services requirements; Review and sign off functional specification; Ensure services content in schedule for purchase agreements

Develop services costs and create and implement Service IDs; Define and validate training and publications - Product Id Manuals, Service Manuals, and Site Preparation specifications; Deliver support plans and risk assessments; Review and sign off Development Releases on behalf of NCR Services; Perform and organize service reviews

Work closely with IT Services organization to implement a unified Field Service Delivery structure

Gather, define and document system/tool business requirements; Define, document, and administer setups/profiles with Oracle applications

Conduct testing, develop test cases, perform tie-outs, and deliver training; Support the development of training and deployment

Maintain interlock and consistency between ES and ERP; Maintain and update Level 4 Incident Management processes

BASIC QUALIFICATIONS:

Bachelor’s Degree

8+ years of related experience

Understanding of current Incident Management processes and systems

Strong analysis and design skills

Self motivation, customer focused

Strong written and oral communication skills

Strong team orientation

PREFERRED QUALIFICATIONS:

Knowledge of Oracle Field Service structure preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.