Kforce has a client seeking a Service Desk 2 in Aurora, CO. This is a contract to hire role for 3-4 months. Main Tasks and Responsibilities: * Quickly and efficiently manage user requests and issues to quickly resolve technical issues and minimize interruptions to business operations * Logging and responding to support requests via a ticketing system and remote support tools, with particular attention to the accuracy of the information captured * Create and maintain up-to-date documentation of frequently encountered issues and their solutions and share knowledge with the help desk team to improve their skills and performance * Ensure professional and courteous handling of all support requests, maintaining a high level of customer service and communication throughout the support process * Provide users with regular updates on the status of their support requests, managing their expectations and keeping them informed of any delays or potential issues * Provide user guidance on core systems, such as Office 365, and provide training to familiarize users with new features * Collaborate with other IT teams to identify and resolve complex technical issues and escalate issues as necessary to ensure timely resolution * Provide support for Intune and MDM, ensuring security and compliance of end user devices with company policies * Ensure staff equipment is delivered on time with all required items * Participate in the deployment of new technologies, systems and applications to ensure end users have access to the latest tools and features * Proactively identify opportunities to improve processes and IT service efficiencies, collaborating with the team to implement these changes * Develop and maintain a strong knowledge of emerging technologies and industry trends, and identify opportunities to integrate them into the IT environment