Job Summary

We are seeking a dedicated Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will be responsible for providing technical support troubleshooting issues and ensuring the smooth operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach.

Responsibilities

Provide technical support for desktop systems ensuring timely resolution of issues.Troubleshoot hardware and software problems identifying and implementing effective solutions.Maintain and update desktop systems ensuring they are secure and up-to-date.Collaborate with team members to develop and implement best practices for desktop support.Monitor system performance and make recommendations for improvements.Assist in the deployment and configuration of new desktop systems.Ensure compliance with company policies and procedures related to desktop support.Document technical issues and solutions for future reference.Provide training and support to end-users on desktop systems and software.Participate in team meetings and contribute to the continuous improvement of support processes.Work closely with other IT teams to ensure seamless integration of desktop systems with other technologies.Stay current with industry trends and advancements in desktop support technologies.Communicate effectively with end-users providing clear and concise instructions and updates.

Qualifications

Possess a strong understanding of desktop support principles and practices.Demonstrate proficiency in troubleshooting hardware and software issues.Exhibit excellent communication and customer service skills.Show ability to work independently and as part of a team.Have experience with remote desktop support tools and technologies.Display strong organizational and time management skills.

Certifications Required

CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.