Company Overview
Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, green fuels and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.
Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.
Headquartered in San Francisco, Pattern has a portfolio of 30 power facilities and transmission assets across North America, serving various customers that provide low-cost clean energy to millions of consumers.
Job Purpose
Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
Key Accountabilities
Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)Excellent communication skills are a must (face-to-face, written, and telephone)Good organizational skills, able to handle projects and prioritize tasks as they present themselvesSoftware Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)Hardware Support - troubleshooting, reimaging, and building client machinesMobile Device/Tablet - troubleshooting, upgrading and setup assistanceActive Directory Administration - user accounts, security groups Conduct User IT Orientation to go over resources and servicesSharePoint - site creation, administration, and troubleshootingUnified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting QualificationsExperience/Qualifications/Education Required
Educational Requirements
4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.
Required Work Experience
Minimum 2 Year’s Service Desk experience, some server administration a plus.
Additional Requirements
Able to work flexible and weekend hoursAble to follow direction, work with the team, and work independentlyUnderstanding of Asset Management systems such as LANDesk or SCCMFamiliarity with Lenovo ThinkPad laptops and Dell OptiPlex desktopsPattern Energy Group is an Equal Opportunity Employer.
#LI-Hybrid #LI-DR1
The expected starting pay range for this role is $77,000 - $96,000 USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses
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