About Us

Come work with the best! At Maine Drilling & Blasting (MD&B) we work like owners because we are owners. As a majority employee-owned ESOP Company, we work with the unity of family and the determination of business owners. Our standard is to achieve operational excellence at all levels of the organization, whether we are serving internal or external customers. We are fueled by success, because we are personally vested in the outcome.

In addition to our employer-contributed Employee Stock Ownership Plan (ESOP) retirement program, we also have a traditional Company matched 401(k), health, dental, vision, life, and disability benefits.

About The Opportunity

If advancement is what you’re looking for, we offer that also. Our learning and development opportunities are industry leading, and the formula for our success is centered on promotion from within.

Intrigued? Read on to learn more about specific opportunities to join our dedicated team.

Location: Auburn, NH or Bethel, PA

The Service Desk Analyst role, reporting to the Director of IT, ensures proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

What you will be doing:

Evaluate documented resolutions and analyze trends for ways to prevent future problems. Alert management to emerging trends in incidents. Assist in software releases and roll-outs according to best practices. Escalate problems (when required) to the Network Operations Manager. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software and installing hardware. Install anti-virus software and ensure virus definitions are up-to-date. Perform preventative maintenance, including checking and cleaning of PC, laptops, and printers. Test fixes to ensure problem has been adequately resolved. Perform other duties as assigned. Demonstrates a commitment to the “Safety First” mantra throughout the Company.

In order to be successful in this role, here is what we will need from you:

Ability to communicate effectively with all levels of the organization. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills with keen attention to detail. Highly self-motivated and self-directed. Excellent analytical and problem solving skills required. Working Knowledge of server hardware, software, and network configurations. Great customer service skills. Ability to sit for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Sitting up to 75 % of the time, stooping and bending 5% of the time.

About You

You are an experienced IT/Service Desk professional with an Associate’s Degree in Computer Science/Information Systems and at least three years of relevant or equivalent work experience. In addition to technical skills in server hardware, software, and network configurations, you are detail-oriented with superior customer service skills that ensure effective communication with team members across all levels. 

Aside from technical competency, dedication, enthusiasm, hard work, integrity, honesty, and responsibility are key indicators for us in any candidate interested in joining our world-class team. Is this you? Are you excited to make a difference? If you are, go ahead and hit that APPLY button because we cannot wait to meet you!

Interested in learning more about advancement opportunities? Check out these videos:

Dante (CST) talks about what it’s like to work at MD&B: https://www.youtube.com/watch?v=zrSWPW4Qbgo
Elissa (Blaster) talks about her progression with MD&B: https://youtu.be/MS968n7l2Us
Dan (CEO) talks about career advancement opportunities: https://www.youtube.com/watch?v=gvloIft9KPY

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)