service desk analyst. + west des moines , iowa + posted 9 days ago **job details** summary + $18 - $20 per hour + contract + bachelor degree + category computer and mathematical occupations + reference1066554 job details job summary: Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors. Onsite M-F 12pm-9pm CST Job Requirements - + High efficiency and work ethic required. + Experience with Windows 10 operating system and Microsoft Office products. + Experience with any ticketing system is required, and with ServiceNow is a great positive. + Customer ""requests"" that candidates have very clear spoken English + Demonstrated ability to establish and maintain high levels of client trust and confidence." Desired Skills & Experience - + College degree preferred. + Previous experience within an IT service desk. + Job requires outstanding communication and customer service skills. + Ability to handle difficult situations and resolve issues are key to success in this role. + Candidates should be able to work quickly through repetitive calls around the various technology subjects. location: WEST DES MOINES, Iowa job type: Contract salary: $18 - 20 per hour work hours: 8am to 5pm education: Bachelors responsibilities: + Receiving support requests via phone calls. + Opening support tickets within the ServiceNow ticketing system. + Troubleshooting a wide range of IT support needs. + Documenting issues. + Completing required support work. + Updating and closing out tickets. qualifications: + Experience level: Experienced + Minimum 2 years of experience + Education: Bachelors skills: + Helpdesk + HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.