Kimley-Horn is looking for an Service Desk Analyst to join our Raleigh, North Carolina (NC) office! This is not a remote position.
Responsibilities Troubleshoot, document, and resolve or escalate issues/requests using defined processes/procedures, SLA’s and best practices.Ensure a high level of customer satisfaction.Identification, research, and resolution of technical problems. Respond to incoming calls, emails, and support requests.Document issues follow processes and procedures and monitor open requests to ensure timely and quality resolution.Troubleshooting of desktop applications, browser-based tools and mobile apps including user questions, bugs, upgrades, and functionality.Troubleshooting of hardware when applicable. Qualifications High School diploma/GED with 3+ years of IT or Helpdesk ExperienceAssociates Degree in Information Technology/Systems with 0-3 years of ExperienceWorking knowledge of Service Desk ticketing system and/or ServiceNow is a plusStrong customer service, technical, documentation and troubleshooting skillsUnderstanding of networking technologiesExperience with Windows 10, MS Office O365 troubleshooting – Windows 11 experience is a plusExperience with user provisioning for Active Directory, Exchange, SharePoint and other company applicationsStrong analytical skills; excellent interpersonal and communication skillsAbility to interact professionally with a diverse group, i.e., managers, subject matter experts, escalation groups and end users Why Kimley-Horn?At Kimley-Horn, we do things differently. People, clients and employees, are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 17 years!
Options Apply NowApplyShareShare this job with a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on social mediaApplications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 3 days of being posted.
Please CLICK HERE to learn more about the potential Benefits you may be eligible to receive with this role.
If you require an accommodation, please CLICK HERE.
Applicants must be legally authorized to work for Kimley-Horn in the U.S. without employer sponsorship. We do not typically sponsor H1-B or any other work visa petitions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
iCIMS Application FAQs
Software Powered by iCIMS
www.icims.com