**Job ID Number** R4458 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have strong troubleshooting skills supporting Windows 10/11, networking connectivity, and MS Office, and are looking for your next career move, apply now. **Job Description** We are looking for a Service Desk Analyst to provide application support to the client’s users of CRM Dynamics 365. This 12-month contract position will be in-person in Newark, NJ. **What You’ll Do** + Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. + Assist customers with portal renewal registrations, ensuring a smooth and efficient process. + Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships. + Collaborate with team members to share knowledge and strategies for resolving user issues. + Document user interactions and resolutions, contributing to a comprehensive knowledge base. + Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency. + Conduct basic training sessions for users on CRM functionalities and best practices. + Demonstrate independence in problem-solving while being a supportive team player. + Resolving help desk tickets for various computer and user-related issues. **What You'll Need** Required: + At least 4 years of experience providing technical support on a help desk + At least 4 years of experience with Windows 10/11, including system navigation and troubleshooting + At least 4 years of experience utilizing MS Office Suite (MS Word and MS Excel) + At Least 3 years of network troubleshooting, including resolving connectivity issues + Strong troubleshooting skills and the ability to analyze and resolve user issues effectively + Detail-oriented with a focus on accuracy and quality in all tasks + Ability to multitask and prioritize tasks effectively in a dynamic environment + Excellent verbal and written communication skills + A friendly, responsible attitude and a commitment to providing outstanding user support Preferred: + Prior experience with CRM Dynamics 365 + Prior experience with SharePoint Online **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor + Must be able to communicate with customers/team members over the phone and in person \#LI-NA1 **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.