My Government client department is currently looking for a worker to join their team on a temporary basis
This is working 35 hours per week at a rate of £15.06

This will be hybrid working between Monday to Friday 8.30am until 5.30pm

You will be accountable for providing a responsive and customer-focused IT support service to staff across the organisation. You will take ownership of issues and ensure that Arts Council staff are kept informed of progress and that calls are resolved and closed within service level targets.

You will work with users to ensure expectations are correctly set and provide guidance to users how to best use the IT hardware, software and services provided.

You will adhere to IT Service Desk policies and procedures, ensure that calls are logged correctly within the IT Service Desk system and work with other teams within the IT department to provide an integrated service to end users.

You will attempt to resolve incidents and respond to requests, only assigning calls to other teams where this is not possible or call volume does not allow. You will assess the severity and priority of an incident and respond accordingly, escalating to the Service Desk Supervisor as necessary.

You will ensure that starters, leavers and other organisational changes are reflected accurately in system directories and group memberships. You will ensure that the appropriate authorisations have been obtained before making any changes to staff details or their access privileges.

You will have a good understanding of all the services provided by the IT team and advise Arts Council staff on how to get the maximum benefit from those services, providing individual tuition where appropriate.

You will monitor how the service is being received and look for opportunities to improve, advising the Service Desk Supervisor accordingly.

If you believe that you have the relevant skills for this role then please apply online

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.