Kforce has a client in Washington, DC that is seeking a Service Desk Analyst. Responsibilities: * Provide exceptional technical support and customer service and provide measurable results that demonstrate quality customer care and support * Multi-task, prioritize, and organize all tickets, calls, and emails * Utilize an incident management system for IMAC, Incident, Asset and Problem Management * Responsible for creating, managing, troubleshooting, documenting and resolving/fulfilling incidents/requests in a timely manner * Meet or exceed all agreed upon Service Level Agreements * Provide periodic status updates to customers and properly document incidents * Support audio-visual equipment for use in meetings, conferences, teleconferences and other gatherings * Support mobile and landline telecommunication accounts, systems and hardware * Record and/or maintain PCAOB tracked assets to ensure record accuracy and accountability * Share knowledge by creating and maintaining procedural documents and technical instructions in the Service Desk team site * Adhere to company and team-specific policies and procedures Support end-user standard workstation & laptop operating systems and software packages including but not limited to: * All aspects of Windows 10/11 and O365/M365 * Install/uninstall, troubleshoot, service, and maintain approved software * Support end-user server based software consisting of COTS and in-house titles