Description We are seeking a dedicated and customer-focused Service Desk Analyst in Raleigh, NC. This role is responsible for providing comprehensive support for computer software and hardware to our customers and end-users. You will handle both incidents and service requests through deskside visits, remote support, and telephone assistance. This position involves assessing, prioritizing, documenting, and actively resolving customer requests and issues using a variety of environment-specific tools. Key Responsibilities: + Provide technical support to internal customers through walk-in, phone, and self-service contacts to the Service Desk. + Resolve tickets related to Microsoft Office 365 products, provide training, and offer best practice solutions. + Address issues with company-issued hardware, including laptops, Chromebooks, thin clients, monitors, iPads, multi-function printers, conference room presentation equipment, telephones, and hotspots. + Gather information regarding problems that cannot be resolved by Service Desk Technician I’s, cross-train, and provide backup to other members of the Service Desk team. + Serve as the single point of contact for end-users, representing the department and providing communications to the organization. + Create documentation to support procedures within the department and to train users. + Stay current with emerging technologies to provide new solutions that best serve our customers. + Assess and maintain equipment needs for all users. + Maintain conference room technology, including testing, updates, troubleshooting, and identifying new technology needs. + Provision new users, equipment, and onboard new users to ensure they have the best first-day experience. Role Breakdown: + 50% of the time will be dedicated to taking service tickets and providing quality troubleshooting via phone, remote support, and chat. + The remaining 50% will be allocated to various project work. Skills: + Password Reset + Windows 10 and 11 + Help Desk Support + Service Desk + Customer Service + Ticketing System + Microsoft Office + Imaging + MAC + Provisioning + Deployment + Technical Support + Office 365 + Outlook + Troubleshooting + Active Directory + Hardware + O365 + VPN + Mobile Device Additional Skills & Qualifications: + Active Directory Experience + Password Resets + Printer Troubleshooting Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.