DescriptionATL - 31 - Service Desk Analyst. Waterford, Michigan, United States,48330 Job description Service Desk Analyst . Assists user community with the documentation and resolution of requests for service that originate (via phone and online) with the Oakland County IT Service Desk.Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.Additional Service Center responsibilities duties as required.The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:30 a.m. - 5:00 p.m.