Job Description A client is looking for a Service Desk Analyst to join their team in FL. This person will be travelling to different sites located in Doral, West Palm Beach, Port St Lucie, Rockledge and Debary. They will be providing superior customer support for the company and all its subsidiaries. The Service Desk Analyst coordinates and provides support for users of company systems. Approaches issues and problems, finds satisfactory solutions or escalates to an appropriate level and documents it through a ticketing system. Assist other team members with tasks as needed. The Service Desk Analyst role is to improve end user productivity by providing a single point of contact for problem resolution and information. This is accomplished through diagnosis, identification and resolution of problems with hardware and/or software, working with other team members as needed in a timely and professional manner via telephone, email communication and direct support. This person must be able to go onsite in 5 days a week. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3-5 years of IT service desk experience - Active Directory experience: ability to navigate through it - Ticketing system experience - Troubleshooting experience - Excellent communication and customer service skills null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.