Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
ESSENTIAL FUNCTIONS:
Manages operations of help desk at assigned locationSupervises and trains help desk specialists in the identification of routine/high priority system and software problemsProvides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployedServes as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problemsAssigns corrective action requirementsDevelops and manages training in accordance with established corrective priority categoriesCoordinates system trouble reports with database analysts, system and application programmers, and functional database managersEnsures compliance with electronic and physical security procedures and standardsEstablishes and oversees effective call reporting and action system Qualifications
MINIMUM REQUIREMENTS:
Bachelor's Degree or equivalent related experienceITIL v4IAT Level II Certification
EXPERIENCE REQUIRED:
12 - 15 YearsPHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 25 poundsTravel by land or air transportation 15 %About Empower AI
It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
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