HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. SERVICE DESK – IT / HEALTHCARE – Multiple Shifts Available – Full-Time & Part-Time – Are you looking for an opportunity to grow your career and gain hands-on experience in Healthcare IT technologies? Do you have previous technical support, IT helpdesk, or call center experience and want to take the next step into a technical healthcare environment? At HTC, we invest in our employees and provide training to candidates who have a strong technical foundation, troubleshooting skills, and customer service experience. Whether you've worked in IT support, technical call centers, customer service with a tech focus, or similar roles, this is your chance to develop into a Technical Service Desk/Clinical Resolution Analyst supporting healthcare professionals. Shifts & Work Options: ✅ Day and Afternoon Shifts Available ✅ Full-Time & Part-Time Positions Available Ideal Candidate: The ideal candidate will have previous experience in technical support, IT helpdesk, or a call center environment and be motivated to learn and grow into a more specialized healthcare IT support role. ✅ Previous experience in one or more of the following: + IT helpdesk or service desk support + Technical call center or customer service with a focus on troubleshooting + Desktop support, field support, or IT-related roles + Business analysis, project coordination, or software testing with an interest in IT ✅ Strong technical aptitude and troubleshooting skills: + Ability to quickly learn new technologies + Experience supporting users with software, systems, or applications + Basic IT knowledge (MS Office, Windows-based systems, ticketing systems, etc.) ✅ Excellent communication skills: + Strong professional verbal and written communication skills + Ability to assist doctors, nurses, and clinicians with resolving technical issues + Customer-focused attitude with the ability to remain calm under pressure ✅ A natural problem solver: + Passionate about helping people and solving technical issues + Curious and resourceful in troubleshooting IT-related problems + Adaptable and able to pivot between tasks quickly ✅ Desire for a full-time or part-time career in IT and Healthcare technology What You Will Be Doing: Your first couple of weeks we will attend a comprehensive training program to set you up for success providing first-level phone support to healthcare professionals, troubleshooting and resolving system issues efficiently. Key Responsibilities: + Provide first-level technical support via phone, to healthcare professionals. + Learn clinical workflows in leading Electronic Medical Record (EMR) systems such as Epic, Cerner, Meditech, Allscripts, etc. + Troubleshoot software and system issues impacting patient care. + Document customer interactions and troubleshooting steps in a ticketing system. + Escalate complex issues to the appropriate team when needed. + Assist physicians, nurses, and other healthcare professionals in using their systems effectively. + Participate in team knowledge sharing and contribute to clinical knowledge bases. + Maintain up-to-date knowledge of technical and clinical applications. Education & Experience: ✔ Required: + Basic technical troubleshooting skills (hardware, software, or application support) + Strong customer service experience ✔ Preferred: + 1+ years of experience in technical support, IT helpdesk, or a technical call center environment + Associate or Bachelor's degree in Healthcare, Medical, IT, Computer Science, or a related field + Previous experience supporting healthcare professionals, EMR systems, or clinical applications + Certifications (e.g., A+, ITIL, ServiceNow, Epic, or other healthcare IT certifications) Why Join HTC? ✔ Multiple shifts available – day, afternoon, and night ✔ Full-time & part-time positions available ✔ Training to advance your IT and healthcare technology skills ✔ Hands-on experience with industry-leading EMR software ✔ Opportunity to grow into specialized IT healthcare support roles ✔ Work in a fast-growing industry with long-term career potential ✔ Supportive team environment and professional development opportunities Apply today and take the next step in your IT and Healthcare career! Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.