SUMMARY

As a Help Desk Coordinator, your superior customer service and technical skills make you an integral resource for problem solving and resolution management throughout the system.

STATUS: Full time          

LOCATION: Riedman Campus       

DEPARTMENT: Information Technology

SCHEDULE:  Monday – Friday, second shift (3pm-11:30pm)

ATTRIBUTES

Minimum of two (2) years of over-the-phone customer service or technical support experienceStrong written and verbal communication skillsMust have a working knowledge in the following software applications: Microsoft Office, Microsoft Windows Operating Systems, Macintosh OSX Operating Systems, Android Mobile Operating Systems and Apple iOS Mobile Operating SystemsWilling to work in an environment requiring broad experience, adaptability, quick learning and excellent problem solving skills

RESPONSIBILITIES

Customer Service. Provide outstanding telephone, email and chat support to our internal and external end users; manage incident ticketsTechnical Support. Provide quality, timely and accurate end to end support of any issues within functional area of responsibility; troubleshoot technical issues such as password resets through Active Directory, virtual drive mapping and mobile device supportTeam Work & Creative Development. Work with technical and engineering teams to translate technical customer problems and needs into a better product and support experience

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$19.00 - $23.25

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.