Service Desk Specialist
Insight Global
Responsibilities:
1. Technical Support: Provide second-level technical support to end-users via phone, email, or in-person.
2. Issue Resolution: Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime and ensure operational efficiency.
3. Ticket Management: Manage service desk tickets, ensuring timely resolution and accurate documentation of all support activities.
4. Escalation Handling: Escalate complex issues to appropriate teams or vendors, following escalation procedures as necessary.
5. User Training: Assist end-users in understanding and utilizing IT systems, applications, and tools effectively.
6. Continuous Improvement: Identify recurring issues and contribute to the development of solutions or workarounds to improve overall service quality.
7. Documentation: Maintain accurate documentation of support processes, procedures, and solutions for knowledge sharing and future reference.
8. Compliance: Adhere to company policies, procedures, and industry regulations related to IT service delivery and data security.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
1. Technical Support: Provide second-level technical support to end-users via phone, email, or in-person.
2. Issue Resolution: Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime and ensure operational efficiency.
3. Ticket Management: Manage service desk tickets, ensuring timely resolution and accurate documentation of all support activities.
4. Escalation Handling: Escalate complex issues to appropriate teams or vendors, following escalation procedures as necessary.
5. User Training: Assist end-users in understanding and utilizing IT systems, applications, and tools effectively.
6. Continuous Improvement: Identify recurring issues and contribute to the development of solutions or workarounds to improve overall service quality.
7. Documentation: Maintain accurate documentation of support processes, procedures, and solutions for knowledge sharing and future reference.
8. Compliance: Adhere to company policies, procedures, and industry regulations related to IT service delivery and data security.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
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