Job Description Our client is an Investment Management firm located in downtown Chicago, IL. They are seeking a Service Desk Specialist, to hit the ground running with minimal training, and assist with their day-to-day operations on the Service Desk team. The Service Desk Specialist will be supporting roughly 200 employees across the organization including VIPs and Executive members of the organization. This individual will be support customers over the phone and via ServiceNow ticketing system troubleshooting (Tier I/II) within Active Directory, Microsoft O365, Windows, basic networking, etc. They will also assist with a sub project related to their Windows 10 to 11 migration using SCCM. This individual must have excellent communication skills and experience providing white glove service. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3-7 years of service desk experience (Level 2) via phone calls and tickets  Excellent communication skills and white glove service  Experience with reimaging (ex: Windows 7 to 10, Windows 10 to 11)  Strong troubleshooting/supporting within Active Directory/ADManager+/ManageEngine, Microsoft O365, Windows, and basic networking  ServiceNow or similar ticketing system Mobile device experience (ex: installing apps/products)  Navigating/understanding where to identify documents in SharePoint  Windows 10-11 migration experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.