Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments Japan is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you!

The Opportunity:

The Service Desk Specialist provides in-depth desktop support to Fisher Investments Japan and its employees. You will manage troubleshooting, diagnosing, and resolving complex PC and network problems. You will report to the Team Lead.

The Day-to-Day:

Provide tier 1 and tier 2 support to end-usersPerform installation, repair, and preventative maintenance of end-user software and hardwareEstablish network connectivity ,hardware and software configurationSupport third-party software applicationsResponsible for tracking, resolving, or escalating all incidents and requests in ServiceNowImplement physical end-user inter- and intra- office relocation servicesResponsible for software pushes and desktop imagingProvide Tier 1 Telecom SupportHelp develop and improve the Service Desk's efficiency and customer service ratingOrders equipment and services for employee business usageProvide a prompt response to user requests for information and assists in application system problem resolutionMay assist with translation servicesAll other responsibilities assigned by Service Desk Management

Additional responsibilities may include:

As requested by management, helps with general office maintenance by working with vendors who provide services such as cleaning, basic repairs, moving furniture and other maintenance or facilities requirements; may also be asked to facilitate building deliveries, monitor inventory, and any other responsibilities

Your Qualifications:

University degree, technical certifications, or combination of education and hands-on experience requiredFluent in business English and Japanese2 or more years of experience in IT and Infrastructure and Operations preferredA+ Certification preferredExpertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework preferredExperience in decision-making/troubleshootingExcellent customer service skills requiredAbility to work independently and prioritize workExemplary written and verbal communication skills

Why Fisher Investments Japan:

At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like:

100% coverage of your monthly medical, dental and vision premiums for you and your eligible dependents through Allianz CareFull refunds on physician fees, prescriptions, testing and more to cover costs outside of national insurance24/7 access to emotional wellness resources for you and your dependents (Ginger emotional coaches and Allianz Employee Assistance Programme)Travel support benefits through Allianz and BupaThis is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS JAPAN IS AN EQUAL OPPORTUNITY EMPLOYER