Description We are offering a long term contract employment opportunity for a Service Desk Specialist in Charlton, Massachusetts. This role operates within the tech industry and requires a detail oriented individual who can effectively manage second level technical support issues for business partners. The core of the job is deskside support, problem management, and solution documentation. Responsibilities: • Handle escalated technical support issues from Service Desk Support Analysts or those submitted via Self Service. • Provide effective deskside support to business partners. • Manage and resolve incidents or service requests. • Engage in problem management to ensure smooth operations. • Create solution documentation for both Service Desk use and business partner use. • Utilize technical skills such as Active Directory, Windows OS, and Apple OS. • Use and manage ticketing systems effectively. • Handle hardware issues related to desktops, laptops, printers, and mobile devices. • Perform office functions and manage peripheral equipment. • Ensure the security of systems through anti-virus and spyware management. Requirements • Proficient in Office Functions and Documentation • Experience in providing Technical Support • Familiarity with Active Directory • Knowledge in Deskside Support • Proficiency in Windows OS • Experience in a Call Center environment • Understanding of Desktop Hardware and Laptop Hardware • Experience with Ticketing Systems • Able to handle Peripheral Equipment • Ability to work with Business Partners • Familiarity with Service Desk operations • Knowledge in Printer Hardware and Mobile Device management • Experience with Anti-Virus software and protocols • Proficient in Service Request Management • Experience in Problem Management • Familiarity with Apple OS • Knowledge in handling Spyware issues Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .