Welcome page Returning Candidate? Log back in! Service Desk Specialist Level 2 with TS/SCI, Day Shift Job Locations US-CO-Colorado Springs Job ID 2024-5774 # of Openings 1 Category Networking & Telecommunications Opportunity

Position Description:

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

 

Essential Job Functions:

Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronicallysubmitted requestsProvides polite and customer friendly service support for problem resolutionAttempts to resolve as many incidents as possible during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when requiredDocuments incident status and solutions in incident database toolsPossesses current working knowledge of computers, printers, laptops, and common windows applicationsWorks through various types of Tier II issues with telephone assistProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Qualifications

Shifts Available:

 

Days: 6:00 am - 2:00 pm

 

Clearance Required: TS/SCI prior to consideration

 

Baseline Certification: Security+ or other technical certification to meet 8570 IAT II compliance required

 

Education/Experience: High School Diploma + 3 years of relevant experience, Associate's Degree + 1 years of relevant experience, or Bachelor's Degree or higher + 0 years of experience. Must have prior Help Desk experience.

 

Hourly rate: $27-37.

About IMG

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.

 

IMG Benefits:

Health, dental, vision, and life insuranceShort term and long term disability insurance401(k) with generous company matchFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Personal leave plus paid federal holidaysProfessional development and training assistance

IMG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com