Service Desk Support Apprentice Boulder Community Health, Boulder, CO 80303 $18.19 - $27.29 an hour - Per Diem, Varous shifts and hours a week. **Range includes per diem differential. +$2.00/hr for weekend shifts. Boulder Community health is seeking a Service Desk Support Apprentice to provide technical support to Service Desk customers. Benefits: •403(b)Retirement plan •Education assistance program •Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki •Free one-on-one retirement planning sessions •Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications •Hold at least one of the following certifications or obtain within 6 months of employment: CompTIA A+, Microsoft Certified Professional (MCP), HDI Desktop Support Technician Certification, Microsoft Certified Desktop Support Technician (MCDST), Google IT Support Professional certificate. Other certifications may be substituted at the discretion of IT Management. A Bachelor of Science degree in a computer related field can be substituted in lieu of this certification requirement. •Driver’s License (for providing off-site support) is required. •ITIL Foundation experience a plus. Responsibilities •Excellent customer service skills and a strong customer service focus. •Must have demonstrable knowledge of basic desktop computing concepts and troubleshooting skills. •Work under the guidance of the Service Desk Lead and Service Desk Manager. •Must be able to learn and retain Service Desk procedures and technical resolutions required for support. •Ability to explain technical information to non-technical staff. •Strong organizational and time management skills. •Provide technical support to diagnose, troubleshoot, and resolve technical incidents. •Provide technical support to resolve identified first call resolution incidents. •Demonstrated ability to troubleshoot/problem solve. Must be able to distinguish between application, operating system, network, and hardware problems. •Works to resolve incidents within established SLA’s. About Boulder Community Health and Boulder, Colorado Boulder Community Health’s vision is partnering to create and care for the healthiest community in the nation. We are a community owned-and-operated nonprofit health system dedicated to providing local access to high-quality medical care to our community in Boulder and surrounding areas. We are known across Colorado for our clinical excellence in heart care, neurosurgery, stroke care, orthopedics and cancer care. We’re proud of our tradition of being an early adopter of new technologies and medical techniques that improve care for our patients. We are a Certified Level II Trauma Center with numerous awards and recognition including the 2023 Healthgrades Outstanding Patient Experience Award, 2022 Best Hospitals for Maternity Care from Leapfrog, Money Magazine and Newsweek and Boulder Weekly’s 2022 Best Hospital. Nestled in the foothills of the Rocky Mountains, living and working in Boulder means enjoying the outdoors and natural beauty, bringing a fresh perspective to healthcare practice. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.