Service Desk Team Lead
ExecuTech Strategic Consulting
Denver Service Desk Team Lead
Top skills needed.
Team Leads will be directly responsible for managing team members including, but not limited to:
Leadership ExpectationsOne-On-OnesTLs should have One-On-Ones with all of your team members on a consistent basis.Team Management Meetings.Team leads are expected to make team calls in the morning to review team member calendar items for the day. Managing teamRecognize your team as often as possible. If it’s been over 3 months since a tech has been recognized find out why and what can be done to recognize them.
Role requirements and preferences:Possess and have demonstrated strong management/leadership skills. Prior management experience is desired.Excellent communication skills both written and verbal.IT experience, at least at a Tier 2 level. Possess a wide technical aptitude and skill set.Be a self-starter that can manage time without oversight.
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