Job Description Insight Global is seeking a Service Desk Technician to join a client team. This person will be responsible to handling internal employee calls to help troubleshot IT issues. They will also be responsible for resolving self service desk tickets. They will be handling a large volume of calls on a daily basis, so a person who has a large enterprise background is preferred. They will need to facilitate the business' needs for ongoing technical support. This person will be on a team comprised of other technicians supporting the organization. This role is fully remote, however they will need to work CST hours from 7:00AM to 3:30PM. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Citrix -Azure Active Directory and Intune -Understanding of group policies and admin portals -Microsoft authenticator and mfa -Office 365 -ServiceNow -Ability to multitask -Windows system -Customer Service experience -Experience working in a fast paced environment -Windows 11 experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.