Our client, a leading company in the non-profit industry, is seeking a Service Desk Technician I to join their team. As a Service Desk Technician I, you will be part of the IT Department supporting various teams. The ideal candidate will have excellent communication skills, a passion for technology, and a desire to learn and grow within the organization. **Job Title:** Service Desk Technician I **Location:** Washington, DC **Pay Range:** DOE **What's the Job?** + Provide advanced phone/email/walkup support to internal and external users. + Assist users in connecting to the network remotely. + Conduct IT training and orientation for new hires. + Create Active Directory accounts for new users and contractors. + Troubleshoot advanced network issues. + Help develop procedures regarding desktop support. + Review Service Desk level 1 escalations for compliance prior to escalation. + Install and support desktop software applications. + Preform laptop and desktop installations. + Grant permissions to internally created applications. + Other duties, as assigned. What's Needed? + High School diploma or GED equivalent + 0-2+ years of experience in technical support or a related field + Strong knowledge of Windows operating systems and Microsoft Office Suite + Excellent communication and customer service skills + Ability to work independently and in a team environment **What's in it for me?** + Opportunity to work with a leading company in the non-profit industry + Competitive pay and benefits package + Opportunities for growth and advancement within the organization + Collaborative and supportive work environment + Access to ongoing training and development opportunities If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.