Service Desk Technician
TRN Staffing
Job ID: JK31508412 Location: Smyrna, GA Category: Information Technology Employment Type: Contract Apply now Back to Search Thank you for applying. Someone will be contacting you shortly. Uploading Data... Creating Application... Finishing up... Apply Now
What Matters MostCompetitive Pay: $24.50 per hourSchedule: 7 AM – 4 PM, Monday to FridayLocation: Smyrna, GA (Hybrid – 3 days onsite, 2 remote after 90 days of onsite training; 1 onsite day must be Wednesday)Contract: 6-month contract with the option for extensionOn-call: 1 week every 5 weeks after trainingWeekly Pay with direct depositBenefits: Eligible for dental, vision, and medical insurance, 401K, direct deposit, and referral bonus program through The Reserves NetworkJob Description
As a Service Desk Technician, you will be a key member of the IT Services team, serving as the first point of contact for resolving technical issues. Your interpersonal skills, technical expertise, and customer service abilities will play a vital role in ensuring the efficiency and satisfaction of end-users. Responsibilities:Respond promptly to phone calls or walk-up requests, assessing impact and urgency.Provide empathetic and effective support, ensuring user concerns are addressed appropriately.Document all interactions clearly and concisely in the IT Service Management System.Escalate unresolved issues to appropriate technical teams or regional technicians.Follow documented procedures for password resets and common issue resolution.Process incidents and service requests with attention to priority and timelines.Manage IT asset inventory and collaborate with external vendors.Install software and perform other administrative tasks as part of standard service requests. Qualifications and Requirements:Required Skills and ExperienceExcellent customer service and teamwork ethics.Ability to multitask and manage high-stress situations or agitated colleagues.1–2 years of experience in telephone-based troubleshooting or call-center roles; enterprise IT support experience is a plus.General computer and network hardware troubleshooting skills.Ability to lift 35 pounds without assistance.Preferred Knowledge and ExperienceFamiliarity with Lenovo equipment.Experience troubleshooting WAN outages.Corporate environment experience.Proficiency with Microsoft Windows 10 (Windows 11 experience is a plus).Knowledge of Microsoft Office 365, including troubleshooting Outlook errors and settings.Experience with remote control tools like TeamViewer, Dameware, or VNC.Basic knowledge of ITIL concepts (v3/v4) is a plus.Experience with mobile device management tools (e.g., MobileIron).Familiarity with iPhone troubleshooting. Benefits and Perks:Pay Rate: Up to $24.50 per hour.Contract Length: 6 months with the potential for extension.Eligible for dental, vision, and medical insuranceWeekly pay through direct deposit.Work for a stable and innovative company with opportunities for growth. Your New Organization:Join a leading supplier of industrial packaging products and services with a global footprint across more than 30 countries and 200-plus locations. This company offers a great working environment where your ideas are always welcome and the opportunity to make an immediate impact.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $24.50 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth. Apply now View All Jobs Similar JobsIT Desktop Support Technician Houston, TX IT Desktop Support Technician | Salary: $20–$25 per hour (depending on experience) | Location: Houston, TX 77081 | Hours: Mon-Fri 8:00am – 5:00pm What Matters Most - Competitive Pay of $20–$25 per hour, based on experience - Schedule: Monday - Friday 8:00am – 5:00pm - Location: Houston,... Apply Now Server Systems Administrator $43.00 - $75.00/hourly Omaha, NE Server Systems Administrator | $43/hr. - $75/hr. | Onsite Contract What Matters Most - Competitive Pay: $43.00 - $75.00 per hour - Schedule: Full-time, 3-month contract with an option to extend - Location: Omaha, NE - Opportunity to grow professionally in a supportive and valued work culture -... Apply Now Network Administrator $72,000.00 - $108,000.00/yearly Omaha, NE Network Administrator | $85,000 - $108,000 | Hybrid | Direct Hire What Matters Most - Competitive Salary of $85,000 - $108,000 per year plus additional compensation - Location: Hybrid work with onsite in Omaha, NE and travel between local offices - Direct Hire opportunity with career growth and... Apply Now Business Systems Analyst $60,000.00 - $100,000.00/yearly Grand Island, NE Business Systems Analyst | $70,000 - $100,000 | Onsite Direct Hire What Matters Most - Competitive Salary of $70,000 - $100,000 per year plus additional compensation - Location: work 100% onsite in Grand Island, Nebraska - Direct Hire opportunity with career growth and stability Job Description... Apply Now Full Stack Developer $60,000.00 - $110,000.00/yearly Grand Island, NE ERP Developer | $70,000 - $110,000 per year | Hybrid Direct Hire What Matters Most - Competitive Salary of $70,000 - $110,000 per year - Location: Grand Island, Nebraska - Direct Hire opportunity with career growth and stability - Hybrid schedule – 3 days onsite, 2 days remote Job Description ... Apply Now
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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now * Required field. Service Desk Technician | $24.50 per hour | Hybrid ContractWhat Matters MostCompetitive Pay: $24.50 per hourSchedule: 7 AM – 4 PM, Monday to FridayLocation: Smyrna, GA (Hybrid – 3 days onsite, 2 remote after 90 days of onsite training; 1 onsite day must be Wednesday)Contract: 6-month contract with the option for extensionOn-call: 1 week every 5 weeks after trainingWeekly Pay with direct depositBenefits: Eligible for dental, vision, and medical insurance, 401K, direct deposit, and referral bonus program through The Reserves NetworkJob Description
As a Service Desk Technician, you will be a key member of the IT Services team, serving as the first point of contact for resolving technical issues. Your interpersonal skills, technical expertise, and customer service abilities will play a vital role in ensuring the efficiency and satisfaction of end-users. Responsibilities:Respond promptly to phone calls or walk-up requests, assessing impact and urgency.Provide empathetic and effective support, ensuring user concerns are addressed appropriately.Document all interactions clearly and concisely in the IT Service Management System.Escalate unresolved issues to appropriate technical teams or regional technicians.Follow documented procedures for password resets and common issue resolution.Process incidents and service requests with attention to priority and timelines.Manage IT asset inventory and collaborate with external vendors.Install software and perform other administrative tasks as part of standard service requests. Qualifications and Requirements:Required Skills and ExperienceExcellent customer service and teamwork ethics.Ability to multitask and manage high-stress situations or agitated colleagues.1–2 years of experience in telephone-based troubleshooting or call-center roles; enterprise IT support experience is a plus.General computer and network hardware troubleshooting skills.Ability to lift 35 pounds without assistance.Preferred Knowledge and ExperienceFamiliarity with Lenovo equipment.Experience troubleshooting WAN outages.Corporate environment experience.Proficiency with Microsoft Windows 10 (Windows 11 experience is a plus).Knowledge of Microsoft Office 365, including troubleshooting Outlook errors and settings.Experience with remote control tools like TeamViewer, Dameware, or VNC.Basic knowledge of ITIL concepts (v3/v4) is a plus.Experience with mobile device management tools (e.g., MobileIron).Familiarity with iPhone troubleshooting. Benefits and Perks:Pay Rate: Up to $24.50 per hour.Contract Length: 6 months with the potential for extension.Eligible for dental, vision, and medical insuranceWeekly pay through direct deposit.Work for a stable and innovative company with opportunities for growth. Your New Organization:Join a leading supplier of industrial packaging products and services with a global footprint across more than 30 countries and 200-plus locations. This company offers a great working environment where your ideas are always welcome and the opportunity to make an immediate impact.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The Pay Rate range for this position is $24.50 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth. Apply now View All Jobs Similar JobsIT Desktop Support Technician Houston, TX IT Desktop Support Technician | Salary: $20–$25 per hour (depending on experience) | Location: Houston, TX 77081 | Hours: Mon-Fri 8:00am – 5:00pm What Matters Most - Competitive Pay of $20–$25 per hour, based on experience - Schedule: Monday - Friday 8:00am – 5:00pm - Location: Houston,... Apply Now Server Systems Administrator $43.00 - $75.00/hourly Omaha, NE Server Systems Administrator | $43/hr. - $75/hr. | Onsite Contract What Matters Most - Competitive Pay: $43.00 - $75.00 per hour - Schedule: Full-time, 3-month contract with an option to extend - Location: Omaha, NE - Opportunity to grow professionally in a supportive and valued work culture -... Apply Now Network Administrator $72,000.00 - $108,000.00/yearly Omaha, NE Network Administrator | $85,000 - $108,000 | Hybrid | Direct Hire What Matters Most - Competitive Salary of $85,000 - $108,000 per year plus additional compensation - Location: Hybrid work with onsite in Omaha, NE and travel between local offices - Direct Hire opportunity with career growth and... Apply Now Business Systems Analyst $60,000.00 - $100,000.00/yearly Grand Island, NE Business Systems Analyst | $70,000 - $100,000 | Onsite Direct Hire What Matters Most - Competitive Salary of $70,000 - $100,000 per year plus additional compensation - Location: work 100% onsite in Grand Island, Nebraska - Direct Hire opportunity with career growth and stability Job Description... Apply Now Full Stack Developer $60,000.00 - $110,000.00/yearly Grand Island, NE ERP Developer | $70,000 - $110,000 per year | Hybrid Direct Hire What Matters Most - Competitive Salary of $70,000 - $110,000 per year - Location: Grand Island, Nebraska - Direct Hire opportunity with career growth and stability - Hybrid schedule – 3 days onsite, 2 days remote Job Description ... Apply Now
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