Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.
Job DescriptionPerformance Contracting is seeking a Service Desk Technician for its Corporate IT operations based in Lenexa, KS. This individual will be responsible for the following duties:
Field incoming support requests (phone and tickets)Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote supportDirect support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket responseProvide support for Microsoft Office, Mobile Devices, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessaryDocument issues and solutions thoroughly, including steps to recreate and resolve, producing knowledge articles are requiredAnticipate, identify and escalate issues/risks affecting self, the team, the department, or the companyCommunicate in a timely and effective manner, keeping the team informed of status and progressMaintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societiesLook for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee ownerRequirements
Basic Requirements:
Minimum 2-3 years experience working support requests.Must be Bilingual (English and Spanish)Work authorizationIntermediate understanding of Microsoft Office and Windows operating systemsIntermediate understanding of common networking protocols and equipmentAbility to produce written Knowledge ArticlesBasic understanding of server/client relationshipBasic administration of Active DirectoryIntermediate hardware and software troubleshooting abilityIntermediate experience supporting and configuring mobile devicesAbility to multitaskBasic understanding of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki DashboardUnderstanding of PowerShell as a toolAbility to provide after-hours support on a rotating scheduleOral and written communication skillsAbility to work in team environmentAbility to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taughtCustomer service skillsCritical thinking and problem-solving skillsPreferred Requirements
CompTia A+ preferredLocal to the Kansas City Metro AreaThis role is not eligibile for visa sponsorship.
BenefitsAt Performance Contracting our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
Competitive payIncentive bonus planEmployee stock ownership plan (ESOP)401(k) retirement savings plan with matchMedical, prescription drug, dental and vision insurance plans with flexible spending account optionLife insurance, accidental death and disability benefitsEmployee assistance program (EAP)Flexible paid time off policy and paid holidaysPCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
PCG is a background screening, drug-free workplace.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:
Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND before the resume is inputted into our applicant tracking system (iCIMS). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third party vendor.
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