REQ#: RQ193206Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Service Desk Technician

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technicians joining our team to be a part of a cohesive service desk team that performs all aspects of customer service and maintenance of existing systems to ensure the command is always mission capable.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT

Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks.  Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system.  Works with the CRM and SharePoint Developers to assist in resolving content management and permission related issues.

WHAT YOU’LL NEED TO SUCCEED:

Associates degree or related experienceDoD 8570 compliant for IAT Level IIRequired Experience: 3+ years of related experience.

● Required Technical Skills:

MS Windows 7/10 Operating SystemMicrosoft Office 2010 or laterExperience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operationExperience with VPN technologiesExperience with virtualization technology (VMware) desiredExperience with configuration of Android and iPhonesExperience with Cisco Call ManagerSelf-motivated and able to work independently and take initiative in identifying and addressing challenges.Effective communications and listening skills.

● Location: On Customer Site- Ft Liberty, NC

● Security Clearance: Secret Clearance to start, must be able to obtain TS-SCI

● US Citizenship Required

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays