Important Note: Only candidates living in the greater Phoenix area will be considered for this role. Job Description: A non-profit organization seeks a mid-level resource for their Service Desk Team to provide 100% virtual support. Day-to-day: 60% answering calls, 40% daily tasks, service queues, project work, and documentation. Top Skills: + Active Directory Administration (password reset, account management, access, disabling accounts) + Office 365 experience + Good reasoning and troubleshooting skills (hardware and software) Additional Skills & Qualifications: + 6am or 7am shift + Vaccine required + Great customer service skills + Self-sufficient for night shift Employee Value Proposition (EVP): + The organization has the best customers, almost apologetic when calling. + Sustainability: execs took pay cuts to prevent layoffs due to pandemic Work Environment: + Remote but must be in the Phoenix Market + Two weeks of training: + First week: knowledge transfer, no live time (phones) + Second week: shadowing an experienced member, taking turns on phones + Remote flexibility introduced once trust is established. Business Drivers/Customer Impact: The organization needs quality 24/7 support for their customers. Position Open Reason: Backfilling a retiring team member. Pay and Benefits The pay range for this position is $18.00 - $20.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position will be accepting applications until Feb 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.